Each delivery contains enough food for 3 days (9 meals a person).

A maximum of 2 people in each household may receive food (no more than 18 meals in a delivery).

Food options include:

• Fresh and frozen meals which may require some preparation in either an oven or microwave
• Pantry boxes full of groceries for you to prepare your own meals
• Shelf stable meals that are ready to eat with minimal preparation

Dietary Requests

Kosher, Halal, and Vegetarian meals are available in limited quantities. Kosher, Halal, and Vegetarian food options may be frozen meals, shelf stable meals, or pantry boxes.

Other dietary requests cannot be met at this time.

GetFoodNYC labels ingredients in food packages. If you receive a food item that is not safe for you to consume, you may donate it to someone else in need if you wish and are able to do so.

Food is typically delivered between 8 AM and 2:30 PM on the day after the order is placed, as long as it was placed before 11 AM. GetFoodNYC is not able to give a smaller delivery window at this time.

Some deliveries may take longer to deliver depending on order volume on any given day. All orders are delivered within 3 days.

There are 2 options to place an order:

• You can place one order at a time and reorder every 3 days, OR
• You can choose 2 weeks of recurring orders at the current rate of one delivery every 3 days

Delivery Drivers

Only Taxi and Limousine Commission (TLC)-licensed drivers are eligible to make deliveries for the GetFoodNYC program.

By signing up for this service, you agree that GetFoodNYC can share your name, phone number, address, and any access restrictions or instructions (locked outer gate, broken buzzer, etc) with the TLC drivers working with GetFoodNYC to ensure the food is delivered to you.

Delivery Status

Status updates are not available at this time. GetFoodNYC is working on adding this feature soon.

You can submit feedback or make a complaint about the GetFoodNYC program. You can:

• Cancel or change your order
• Provide dietary restrictions
• Report that your delivery did not arrive
• Report that your order was damaged
• Report missing food
• Give feedback on the quality of the food
• Give feedback on the delivery driver
• Change your account information

If you're having trouble logging into your account click the "Forgot Password" link on the portal login page.

Delivery Driver Signup

Only Taxi and Limousine Commission (TLC) licensed drivers are eligible to make deliveries for the GetFoodNYC program.

Opportunities are available in all five boroughs, but there is no guarantee of preferred placement. 

Drivers will be selected on a first-come, first-serve basis. If you are not initially selected, GetFoodNYC may contact you in the days ahead as demand for meals increases.

Learn more and sign up to be a GetFoodNYC delivery driver.

If you have any issues signing up, use the GetFoodNYC feedback form.

Delivery Driver Assistance

You can submit feedback or file a complaint about the GetFoodNYC program, including:

• Not getting paid 
• Correct payment amounts
• Technical issues with the driver application 

If you're a driver already working for GetFoodNYC and you have issues with payment, like not receiving a check or not being paid for all hours worked, you can file a claim online. You must fill out all the required fields and select "I am a TLC driver with a question about payment or another issue."

In the comments area include:

• Your TLC identification number
• Dates that you worked delivering food
• Route ID numbers that you delivered food to (this on your receipt)
• Any information that you believe is important for your claim

Non-Profit

The GetFoodNYC program is seeking nonprofit food providers to increase capacity in distribution, meal prep, and support in focused neighborhood zones.

The program is requesting information from nonprofit food providers that would be able to provide any of the following:

• Up to 300 nonprofit provider staff to staff distribution sites.

• Providers with commercial kitchen capacity to prepare and package meals, with a specific focus on culturally sensitive meals and ethnic foods, including but not limited to: Pan Asian, South Asian, and Caribbean/West Indian. These providers would need to be able to provide a minimum of 1,000 meals per day.

• Providers that can support a specific geographic area or population in the City, including but not limited to:
  • Melrose
  • Washington Heights
  • Howard Beach/South Ozone Park
  • Gravesend/Sheepshead Bay
  • Morris Park
  • North Shore, Staten Island
  • Flushing
  • Jackson Heights
  • Eastchester
  • Sunset Park

You can get information online about how to respond to the request for information (RFI) and the submission deadline.

Learn more about the GetFoodNYC Request for Information.

For-Profit

For-profit meal providers may respond to the City’s open solicitation for emergency meals, available here.

Adult Food Access Program Vendor Requirements:

• Contractor should have a minimum of three years of experience within past five years of sourcing, providing, delivering food
• Provide a minimum of 2,000 meals a day (individual or pantry box)
• 5% of all meals provided should be vegetarian
• For Kosher and Halal meals- certification is needed to depict that these meals are kosher or halal certified
• Pantry boxes should generally align with the guidelines set by the USDA’s Updated Child and Adult Food Program Meal Pattern, NYC Department of Hygiene, NYC Human Resources Administration & Foodbank.org