Businesses using the online services portal to submit applications and other requests to the Department of Consumer Affairs can get assistance with technical problems, including:

• Log-in problems
• Setting user names or passwords
• Problems uploading documents
• Error messages
• Web page not loading
• Button not responding

A representative can also answer questions about a registered account.

Assistance is available during business hours.

A Personal Identification Number (PIN) allows you to link information about your Department of Consumer Affairs (DCA) records to your online account with the City.

You need a PIN to:

• Renew a license
• Change address
• Change name
• Change officer information
• Request license replacement
• Follow the status of applications
• Submit additional documents as part of your license application (if you submitted your application at the DCA Licensing Center)

You do not need a PIN to apply for a new license online.

Online

You can access the DCA's online services using the DCA Business Toolbox.

Go to the DCA Business Toolbox.

By Phone

Businesses using the Department of Consumer Affairs (DCA) online services portal can get assistance with payment problems, including:

• Fee errors
• Duplicate credit card charges
• Credit card denial
• A "Hold" placed against a credit card
• DCA refund requests
• Confirmation of cancellation requests

Assistance is available during business hours.