Coronavirus (COVID-19) Alert
Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.
You can report mold in your apartment or in a public area of an apartment building.
Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company or board before filing a complaint with HPD.
What You Need
You must provide your contact information when making a complaint about mold in an apartment building.
Apartment
You can report mold in your apartment.
Public Area
You can report mold in a public area of an apartment building.
What Happens Next
The Department of Housing Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law.
Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.
Learn more about HPD complaints and inspections.
Learn more about mold and other indoor allergen hazards.
Additional Assistance
There is additional support available for tenants in rent-controlled or rent-stabilized apartments. To learn more, go to the Rent Regulated Apartments page.
For more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page.
Copies of maintenance complaints are available for both Tenants and Landlords.For additional questions about a complaint or to get copies of complaints, go to the HPD Building Information and Code Enforcement Borough Service Centers page.
Housing Court
If you made a complaint and your landlord didn't fix the problem, you can take legal action in Housing Court. Document all contact with your landlord and HPD about the conditions in your apartment so you can use it in court.
To learn more about Housing Court, go to the Housing Court for Tenants and Landlords page.
