The Department of Transportation (DOT) accepts reports of damaged or dirty automatic public toilets. Problems may include broken glass, flooding, graffiti, broken or poor lighting, structural damage, lack of supplies, or operating issues.

A private company installs and maintains automatic public toilets based on agreements with the City. DOT reports complaints to the contractor and monitors the contractor's work.

The Department of Transportation (DOT) accepts requests for the placement of new automatic public toilets.

The City works closely with local community boards and other parties to identify new sites for automatic public toilets. Toilets can only be placed in areas that meet specific structural requirements, so land surveys are an important part of the selection process.

Bronx:
• Fordham Plaza

Brooklyn:
• On Flatbush Avenue, south of Grand Army Plaza

Manhattan:
• Madison Square Park (Madison Avenue between East 23rd and East 24th Streets)
• Plaza de Las Americas in Washington Heights (West 175th Street between Broadway and Wadsworth Avenue)

Queens:
• Corona Plaza

Operating details for the automatic public toilet are as follows: 

• Fee of 25 cents for up to 15 minutes applies.  
• After 12 minutes of use, an alarm and red flashing lights go off indicating there are three minutes before the door opens. 
• An automated system controls the door and prevents unauthorized entrance.
• Once a user has exited, the doors will close and a 90-second automatic cleaning cycle will begin.  During the cleaning cycle, the interior surfaces are cleaned and dried.
• Once the self-cleaning process is complete, a new user can have access.