You can file a complaint about bail bond agents in the City who:

• Refuse to provide copies of documents (contract, receipt, Consumer Bill of Rights) 
• Fail to provide a complete receipt or provide an illegal receipt 
• Falsely advertise

 A City representative will ask you questions to help you file a complaint.

You can file a complaint with the New York State Department of Financial Services about bail bond agents who:

• Are unlicensed
• Charge illegal fees
• Fail to return or refund collateral

Online

Visit the Department of Financial Services' website.

By Phone

This year the New York City Department of Consumer Affairs (DCA) sued the bail bond agent Marvin Morgan, some of his business partners, and various other parties, including Crum and Forster Insurance Brokers, Inc., Evergreen National Indemnity Company, and Williams National Surety Corp. DCA recently settled some of its claims related to Morgan’s conduct. If you believe you were harmed by Morgan and want to participate in the settlement, please contact DCA by calling 311 or visiting nyc.gov/dca as soon as possible, but no later than July 15, 2020.

If you call 311, the Call Center Representative will transfer you to DCA. A DCA representative will ask you questions to help you file a complaint.